Great! We're always here and super happy to help with any pattern support. Simply send us an email to firstname.lastname@example.org and we'll do our best to help you out!
We're here to help you with any questions that you might have on the pattern! You can always send us an email to email@example.com and we'll help you out.
We also have tons of articles on our blog that focus on helping you get the best results for you in your knitting. We also have our resource page where we have links to videos and tutorials for every technique used in our patterns.
Most of our patterns only come in an English version. If there is another language available, it'll be indicated on the pattern page where you can purchase the pattern! Also, do let us know if there's a specific one that you'd like to have translated - simply send us an email!
You can sign up at any point in time for our Collective membership. Immediately after you've signed up, we'll send you an email with direct links to the Collective-exclusive content, products (if we currently have exclusive products available), and your discount code if you've selected the Sweater Quantity level.
Whenever we have a new behind-the-scenes post, early access or new products coming up, we'll send you an email so that you know what we have in store for you :)
Every month, your membership will auto-renew. You can cancel it at any point in time - with your cancellation, you will lose access to the exclusive content and products, and the discount code won't work anymore.
Immediately after you purchased your Collective membership! We'll send you an email with all the details.
Should that email not arrive within a few minutes of your order, please check your Spam folder - and if it's not there, please do get in touch with us (chatbox or firstname.lastname@example.org).
Yes! Simply log in to your account, click on "Manage Collective membership", and choose which level you'd like to upgrade or downgrade to.
Your Collective membership is a monthly auto-renewal. You'll get charged on the same day every month on which you started your membership. For example, if you got your Collective membership on August 23, it will renew on September 23, October 23, and so forth.
Our Annual Subscription is for our magazine only - with it, you get our two magazine issues a year, and early access to our magazine-related yarn releases.
The Making Stories Collective goes beyond the magazine and encompasses the entire webshop - early access to all yarns and products that we're launching or restocking, Collective-exclusive content and products, and, if you choose the Sweater Quantity level, 10% off everything in the webshop. (This includes subscription payments as long as you're a Collective member, so if you don't have a subscription yet, you can combine both!)
Oh no, we're so sorry about that! You can get to the Collective-exclusive content via this link. You'll need to log into your account to see the posts.
If that doesn't work, please send us an email (email@example.com) or a chatbox message with your membership email address, and we'll look into it right away.
Oh no, let's look into this right away! Please send us an email (firstname.lastname@example.org) or a chatbox message with your membership email address, and we'll figure out what's going on here.